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To eliminate the possibility of having frozen pipes, maintain a constant temperature in your home above freezing, and insulate external pipes. Pipes will freeze as soon as they are exposed to temperatures below freezing. It takes time in order for the pipes to thaw out so you can have water again. However, they could burst, leading to flooding and costly repairs. If your water pipe freezes, have the tap closest to it turned on so the water can exit while the pipe thaws. This will relive some of the pressure, which would reduce the damage done to your house. Do not pay anything until they finish the problem is fixed. You may have to put money down before they start working, but you should never have to pay in full until after everything has been correctly finished. You should know the plumber did his job before you pay in full. Knowing what tools and how to use them can help greatly in your plumbing experience. Before attempting any repairs, you should have a plan; otherwise, or you may make a costly mistake.